Support

We are here to help you ship faster.

Whether you are troubleshooting a render or preparing for a launch, our team is ready to support your workflow.

Quick start

Learn the three-step workflow for scanning, swapping, and exporting.

[email protected]

Troubleshooting

Resolve common issues like lighting mismatch, slow renders, or export errors.

[email protected]

Billing

Questions about subscriptions, invoices, or team seats? We can help.

[email protected]

Support hours

Monday to Friday, 8am–8pm PST. Urgent issues answered within 4 hours.

Priority creator support

Pro teams receive expedited responses, workflow audits, and launch prep checklists.

Before you reach out

  • Confirm you are on the latest iOS version.
  • Restart the app after completing a large export.
  • Send a sample file if you need a fidelity review.
Download the app